Privacy Policy

Who We Are

This website is operated by Nelia, trading as FutureEmber, a counselling and life coaching practice. We are committed to protecting your personal data and being transparent about how we use it.

If you have any questions about this policy, please contact us:

What Data We Collect

We only collect information you choose to provide to us. This may include:

• Your name
• Your email address
• Your phone number (if provided)
• Messages or enquiries you send through our contact form
• Feedback or testimonials you submit voluntarily

We do not collect sensitive personal data such as health or financial information through this website.

How We Use Your Data

Any information you provide is used solely for the following purposes:

• To respond to your enquiry or message
• To provide counselling or coaching services you have requested
• To display testimonials you have submitted and consented to being published
• To communicate with you about appointments or follow-ups

We will never sell, rent or share your personal data with third parties for marketing purposes.

Third-Party Services

This website uses the following third-party services to operate. Each has its own privacy policy which we encourage you to review.

Firebase (Google)

We use Firebase, a platform provided by Google LLC, for website hosting and data storage. Firebase may collect technical data such as IP addresses and usage logs for security and performance purposes.

• Provider: Google LLC, USA
• Purpose: Website hosting, database storage
• Data transfers: Data may be processed outside the EU/EEA. Google is certified under the EU-US Data Privacy Framework.
• Privacy policy: firebase.google.com/support/privacy

Node.js Backend Server

This website uses a Node.js server to process form submissions and store testimonials. When you submit a form, your data (name, email, message) is processed by this server and may be temporarily stored in a local file on the server.

• Purpose: Processing contact form submissions and saving testimonials
• Data stored: Name, email address, message content
• Retention: Data is retained only as long as necessary to fulfil your request

Formspree

We use Formspree to handle contact form submissions. When you submit the contact form, your data is processed by Formspree and forwarded to us by email.

• Provider: Formspree Inc., USA
• Purpose: Processing and forwarding contact form submissions
• Data transfers: Data may be processed outside the EU/EEA
• Privacy policy: formspree.io/legal/privacy-policy

Cookies

This website does not use tracking or advertising cookies. Firebase and other third-party services may set technical cookies necessary for the website to function. These do not track you across other websites.

Your Rights (GDPR)

As we operate within the EU/EEA, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access — you can request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data
• Right to restrict processing — you can ask us to limit how we use your data
• Right to object — you can object to us processing your data
• Right to data portability — you can request your data in a portable format

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

Data Retention

We retain your personal data only for as long as necessary. Contact form messages are kept for up to 12 months. Testimonials are kept for as long as they appear on the website, or until you request removal.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch: